Guest Relations Officer
Enhance guest satisfaction as a Guest Relations Officer, using your German language skills to provide personalized service in our hotels in Georgioupolis and Chania, Crete.The position Guest Relations Officer is available right now
Guest Relations Officer
Full-time all year round or seasonal (April - end of October)
Gross salary: € 1300 - 1700
The final salary level will be determined on the basis of merit after the interview. Benefits may include, depending on the position, free daily meals at one of the restaurants in the facility or free accommodation close to the respective property. The terms of the sectoral collective agreement for hotel employees in Chania apply.
Make your next role matter
At Corissia Hotels / Hotelleading, we don’t offer “just another job.” We invite you to build a career with purpose - to become an ambassador of genuine Greek hospitality and to co-shape the guest experience in boutique hotels and luxury resorts in Greece - in a safe, supportive and sustainable workplace. Ready?
Apply for the position Guest Relations Officer
Please send your full curriculum vitae (CV) including a recent photograph and a short letter of interest to the following e-mail address:
After we have evaluated the data we will contact you for a personal discussion. Your personal information is of course always kept confidential. Thank you very much.
Job description
As a Guest Relations Officer, you will be the primary ambassador of Corissia Hotels throughout the guest journey — from pre-arrival to post-stay. You will handle requests and feedback with warmth and professionalism, provide proactive assistance, resolve issues swiftly, and create personalized moments that elevate satisfaction and loyalty. Your excellent communication skills and strong command of German will help ensure every guest enjoys a seamless, memorable stay.
Typical responsibilities
- Welcome guests upon arrival and provide a personalized introduction to the hotel facilities and services.
- Serve as the main point of contact for VIPs, repeat visitors, and special requests.
- Assist with reservations, activity bookings, and local recommendations to enhance the guest experience.
- Manage guest inquiries, feedback, and complaints with courtesy and efficiency, ensuring timely solutions.
- Coordinate with all hotel departments to fulfill guest needs and requests promptly.
- Promote hotel services, experiences, and upgrades to maximize guest satisfaction and revenue.
- Prepare daily reports on guest interactions, feedback, and service improvements.
- Support the creation and implementation of guest loyalty initiatives.
Necessary skills
- Outstanding communication skills and confidence in managing issues to resolution.
- Pleasant personality, empathy, and strong team spirit.
- Commercial awareness and experience with upselling or sales support.
- Excellent knowledge of German and English (spoken and written).
- Basic computer skills (email, PMS/CRM familiarity will be a plus).
- Previous experience in a similar role will be appreciated but is not essential.
We offer
- A professional and supportive working environment
- Opportunities for further career development through continuous on-the-job training
- Attractive salary package with full insurance
- Free daily meals in the restaurant of the respective facility
- Possibly free accommodation close to the respective facility
Career Opportunities
A Great Place to Work
At Corissia, we place the highest importance on personal integrity, team spirit, and the professional growth of the people who make up our team. For this reason, we select our executives with great care and invest in their career development. In this way, we have built a strong foundation of long-term cooperation with leading professionals in the tourism sector.
A key responsibility of our management is to foster a positive and welcoming workplace culture, built on teamwork, open collaboration, and fairness. By ensuring equal opportunities and recognizing individual contributions, we create an environment where everyone can thrive. Through continuous evaluation and comprehensive training programs, we support our team members in reaching their full potential. This ongoing commitment enables us to consistently deliver the exceptional service quality our guests expect.
How to book a room or suite
Our secure 3-step booking procedure with personal support by your dedicated booking advisor.
- 1. Room Selection Please choose your desired room type on your prefered travel dates, select any extra options available and add the room to your personal room selection. You may add multiple rooms to your selection, if required.
- 2. Booking Request When you are ready, just send us your selection as a booking request, using the corresponding form. The booking request is absolutely non-binding. You will not be charged and you can cancel your booking request any time. Our dedicated team will get back to you to answer all questions or queries you may have, to confirm the current room availability and, if required, to assist you find the best available flights to Crete. We will also take care of your transfer from the airport to the hotel and back. Our personal support will be provided in writing by e-mail or in a follow up phone call, if you wish so.
- 3. Booking Confirmation To complete your booking, we kindly ask for a deposit of 20% of the total room rate. The balance can be settled upon arrival at the hotel. You can cancel free of charge (with deposit refund) at any time up to 15 days before arrival or alter your booking depending on availability.