Our dedicated team will get back to you to answer all questions or queries you may have, to confirm the current room availability and, if required, to assist you find the best available flights to Crete. We will also take care of your transfer from the airport to the hotel and back.
Our personal support will be provided in writing by e-mail or in a follow up phone call, if you wish so. You will not be charged and you can cancel your booking request at any time.
In case of cancellation of your direct booking, no fees at all will be charged, as long as the cancellation is made at least 15 days before your arrival, and any deposit paid will be refunded in full. If the cancellation is made in the last 2 weeks before arrival, a fee in the amount of the deposit is due. This fee does not apply in case of acute illness before the planned trip: a medical certificate with previously confirmed flight booking would be sufficient.
If the reason for the cancellation is due to the current Corona pandemic (e.g. flight cancellation, entry restrictions, etc.), the cancellation of your direct hotel booking is completely free of charge until the day of arrival and any advance payments already made will be refunded.