Reservations Officer
Support our reservations department as a Reservations Officer, managing bookings with professionalism and excellent German language skills for Corissia Hotels in Georgioupolis and Chania, Crete.The position Reservations Officer is available right now
Reservations Officer
Full-time all year round or seasonal (April - end of October)
Gross salary: € 1150 - 1550
The final salary level will be determined on the basis of merit after the interview. Benefits may include, depending on the position, free daily meals at one of the restaurants in the facility or free accommodation close to the respective property. The terms of the sectoral collective agreement for hotel employees in Chania apply.
Make your next role matter
At Corissia Hotels / Hotelleading, we don’t offer “just another job.” We invite you to build a career with purpose - to become an ambassador of genuine Greek hospitality and to co-shape the guest experience in boutique hotels and luxury resorts in Greece - in a safe, supportive and sustainable workplace. Ready?
Apply for the position Reservations Officer
Please send your full curriculum vitae (CV) including a recent photograph and a short letter of interest to the following e-mail address:
After we have evaluated the data we will contact you for a personal discussion. Your personal information is of course always kept confidential. Thank you very much.
Job description
As a Reservations Officer, you will play a key role in direct sales and the accurate management of the hotel group’s reservations throughout the year. You will be the first point of contact for many of our guests, handling inquiries and bookings via phone, email, and online platforms with professionalism and attention to detail. Your excellent knowledge of German and English will allow you to provide clear communication, build trust, and ensure each guest enjoys a smooth booking experience from first contact to arrival and beyond.
Typical responsibilities
- Handle incoming reservation requests via phone, email, and online channels in a professional and friendly manner.
- Accurately process and confirm bookings using the Protel PMS and other reservation tools.
- Provide information on room types, availability, prices, and hotel services to potential guests.
- Assist guests with changes, cancellations, and special requests, ensuring flexibility and accuracy.
- Maintain clear communication with guests before, during, and after their stay to guarantee satisfaction.
- Collaborate with the Sales and Front Office teams to maximize occupancy and revenue.
- Monitor reservation trends and provide feedback to management for planning and forecasting.
- Ensure that all guest data and booking details are handled with confidentiality and precision.
Necessary skills
- Excellent communication skills and confidence in managing inquiries and sales.
- Pleasant personality, adaptability, and strong customer focus.
- Experience in sales, reservations, or hospitality roles.
- Excellent command of German and English (spoken and written).
- Basic computer literacy (knowledge of Protel or similar hotel software will be a plus).
- Previous experience in a similar position will be appreciated but is not essential.
We offer
- A professional and supportive working environment
- Opportunities for further career development through continuous on-the-job training
- Attractive salary package with full insurance
- Free daily meals in the restaurant of the respective facility
- Possibly free accommodation close to the respective facility
Career Opportunities
A Great Place to Work
At Corissia, we place the highest importance on personal integrity, team spirit, and the professional growth of the people who make up our team. For this reason, we select our executives with great care and invest in their career development. In this way, we have built a strong foundation of long-term cooperation with leading professionals in the tourism sector.
A key responsibility of our management is to foster a positive and welcoming workplace culture, built on teamwork, open collaboration, and fairness. By ensuring equal opportunities and recognizing individual contributions, we create an environment where everyone can thrive. Through continuous evaluation and comprehensive training programs, we support our team members in reaching their full potential. This ongoing commitment enables us to consistently deliver the exceptional service quality our guests expect.
How to book a room or suite
Our secure 3-step booking procedure with personal support by your dedicated booking advisor.
- 1. Room Selection Please choose your desired room type on your prefered travel dates, select any extra options available and add the room to your personal room selection. You may add multiple rooms to your selection, if required.
- 2. Booking Request When you are ready, just send us your selection as a booking request, using the corresponding form. The booking request is absolutely non-binding. You will not be charged and you can cancel your booking request any time. Our dedicated team will get back to you to answer all questions or queries you may have, to confirm the current room availability and, if required, to assist you find the best available flights to Crete. We will also take care of your transfer from the airport to the hotel and back. Our personal support will be provided in writing by e-mail or in a follow up phone call, if you wish so.
- 3. Booking Confirmation To complete your booking, we kindly ask for a deposit of 20% of the total room rate. The balance can be settled upon arrival at the hotel. You can cancel free of charge (with deposit refund) at any time up to 15 days before arrival or alter your booking depending on availability.