Cluster General Manager - Hilton Chania Old Town Resort & Chania Flair Boutique Hotel

Join Corissia / Hotelleading as Cluster General Manager for Hilton Chania Old Town Resort & Spa and Chania Flair Boutique Hotel (Tapestry Collection by Hilton) in Chania, Crete, leading multi-property operations, service excellence, and profitability while upholding Hilton brand standards.

The position Cluster General Manager - Hilton Chania Old Town Resort & Chania Flair Boutique Hotel has recently been filled

Management  

Cluster General Manager - Hilton Chania Old Town Resort & Chania Flair Boutique Hotel

Full-time all year round

The final salary level will be determined on the basis of merit after the interview. Benefits may include, depending on the position, free daily meals at one of the restaurants in the facility or free accommodation close to the respective property. The terms of the sectoral collective agreement for hotel employees in Chania apply.

 

Make your next role matter

At Hotelleading™, we don’t offer “just another job.” We invite you to build a career with purpose - to become an ambassador of genuine Greek hospitality and to co-shape the guest experience in boutique hotels and luxury resorts in Greece - in a safe, supportive and sustainable workplace. Ready?

 

Apply for the position Cluster General Manager - Hilton Chania Old Town Resort & Chania Flair Boutique Hotel

Please send your full curriculum vitae (CV) including a recent photograph and a short letter of interest to the following e-mail address or use the corresponding form:

address

After we have evaluated the data we will contact you for a personal discussion. Thank you very much.

 

Job Overview

We’re seeking an experienced Cluster General Manager to lead two flagship Hilton properties in Chania. You will oversee the pre-opening and launch of the five-star Hilton Chania Old Town Resort while safeguarding the lifestyle identity and high standards of Chania Flair Boutique Hotel - Tapestry Collection by Hilton. This is a hands-on, visible leadership role accountable for profitability, guest advocacy, brand compliance, and team engagement across both hotels.

Key Responsibilities

  • Strategic & Commercial Leadership: Build annual business plans, budgets, and forecasts; maximize revenue and GOP across both properties; drive market share and margin improvement in Rooms, F&B, Spa, and Events.
  • Pre-Opening & Launch: Lead the critical path (licensing, OS&E/FF&E, hiring, training, SOPs, tech stack, brand activation, PR). Deliver a flawless opening and ramp-up against defined KPIs.
  • Operational Excellence: Oversee day-to-day operations; ensure Hilton brand standards, QA audit readiness, H&S, hygiene, sustainability, and asset protection.
  • Team Leadership & Development: Inspire, coach, and develop HODs and teams; implement performance management, succession planning, and cross-property collaboration.
  • Guest & Community Engagement: Maintain a strong on-property presence; elevate VIP handling and online reputation; cultivate partnerships with local businesses and stakeholders; showcase F&B and conference capabilities.
  • Stakeholder & Owner Relations: Provide clear reporting and strategic recommendations to owners and the executive team; represent the hotels at industry and community events.
  • Compliance & Risk: Ensure legal compliance, data protection, crisis readiness, and workplace safety across both assets.

Necessary skills

  • Extensive experience as a General Manager in upscale/luxury hotels or urban resorts; cluster/multi-property leadership is a strong plus.
  • Proven success managing openings and pre-openings.
  • Strong commercial acumen with P&L ownership, budgeting, forecasting, and revenue/distribution know-how.
  • Exceptional leadership, communication, and stakeholder-management skills; able to inspire diverse, multicultural teams.
  • Hands-on, guest-centric approach with flair for public relations and community engagement; track record of outstanding guest satisfaction.
  • Understanding of seasonal destination dynamics and year-round operations.
  • Fluency in Greek and English; German is a strong advantage.

We offer

  • A professional and supportive working environment.
  • Clear prospects for career progression within the company, including involvement in strategic decision-making.
  • Additional benefits such as performance bonuses, extra leave days, and achievement-based incentives.
  • Opportunities to actively contribute to shaping the company’s strategy.
  • Exciting projects and challenges to further develop, grow, and strengthen the group.

Career Opportunities

Management Sales & Marketing Back Office Front Office Wellness Housekeeping Engineering Technology Food Preparation FnB Service
 

A Great Place to Work

At Hotelleading™, we place the highest importance on personal integrity, team spirit, and the professional growth of the people who make up our team. For this reason, we select our executives with great care and invest in their career development. In this way, we have built a strong foundation of long-term cooperation with leading professionals in the tourism sector.

A key responsibility of our management is to foster a positive and welcoming workplace culture, built on teamwork, open collaboration, and fairness. By ensuring equal opportunities and recognizing individual contributions, we create an environment where everyone can thrive. Through continuous evaluation and comprehensive training programs, we support our team members in reaching their full potential. This ongoing commitment enables us to consistently deliver the exceptional service quality our guests expect.