Cancellation
In case of cancellation of your direct booking, there are usually no fees for you at all, as long as the cancellation is made at least 15 days before your arrival, as the deposit paid will be refunded in full. If the cancellation is made in the last 2 weeks before arrival, a fee in the amount of the deposit is due. This fee does not apply in case of acute illness before the planned trip: a medical certificate with previously confirmed flight booking is sufficient.
If the reason for the cancellation is due to the current Corona pandemic (e.g. flight cancellation, entry restrictions, etc.), the cancellation of your direct hotel booking is completely free of charge until the day of arrival and any advance payments already made will be refunded.
Rebooking
In the case of a direct booking we offer free rebooking possibilities. This means that you can change your booking date at any time without additional charges, subject to availability.
