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First we would like to clear up some rumours: on Crete there is no generalised COVID-19 testing either on arrival or departure, no general mask requirement, no beach boxes and no buffet bans from 1st July 2020.
Since 1 July 2020 most hotels in Crete have reopened. The international air traffic to Crete is allowed again and takes place without problems. The first holiday guests have arrived and are already enjoying a completely relaxed situation on Crete: great weather, absolutely not overcrowded sandy beaches as well as relaxed, friendly people who inconspicuously pay attention to the increased hygiene measures.
All travellers to Greece are required to complete online a so-called Passenger Locator Form (PLF) at least 48 hours before entry.
The hotels will not be converted into clinics, instead increased hygiene measures and inconspicuous procedures will be used to prevent infections according to predefined protocols. The aim is to ensure the best possible level of precaution and prevention, in the interests of the safety and health of the holiday guests and staff, but without restricting or clouding the holiday experience of the guest.
We would like to briefly outline the most important aspects of these procedures in the following. They are based on epidemiological findings to minimize the droplet concentration and the virus load, to which the very low COVID-19 case numbers in Greece to date are very likely attributable: distance - hygiene / disinfection - fresh air.
- The rules of social distancing still apply, a distance of 1.5m - 2m between people should be maintained (not between couples or members of a family). Accordingly, we increase the distance of the furniture in all public areas (tables in the restaurant, parasols and deck chairs on the beach etc.) and ask you to keep the minimum distance also on other occasions. The Corissia Hotels consist of several spatially separate houses, each with 3 to a maximum of 70 rooms per building, mostly in an open building style. Our restaurants are open and offer sufficient space for our guests, so that good ventilation is always guaranteed and a minimum distance of 2 metres between guests can be maintained without any difficulty. The beach and the pools may of course be used, but care must be taken to keep the minimum distance. In Corissia there are, as before, enough sunbathing areas, so that the annoying 'pre-booking' of sunbeds is not necessary.
- The most important hygiene rules according to WHO continue to apply. We are significantly increasing our hygiene measures: Dispensers for hand disinfectants in all public areas, intensive cleaning and disinfection of hotel rooms and public contact surfaces (door handles, elevator call buttons, tables, chairs, deck chairs etc.), regular ventilation etc.. According to the regulation, there is no obligation for guests or staff to wear masks, only our staff working in the catering facilities and cleaning must wear masks and disposable gloves for protection.
- The buffet and a-la-carte restaurants will be available with improved hygiene measures, and meal times will be adjusted to avoid possible crowding. The kitchen and restaurant staff will use masks and disposable gloves for protection. Before using the buffet, guests are asked to disinfect their hands with disinfectants provided and to maintain a corresponding minimum distance from the next guest. Guests can serve themselves on buffet items that are provided as portions. The rest of the dishes will be placed on the guest's plate by our staff, who will be standing directly at the buffet, so that the direct contact of the guests with the serving cutlery is avoided. All public areas including the dining rooms are open, so that good ventilation with fresh sea air is always guaranteed and high aerosol concentrations, as they occur in closed rooms, can be avoided.
- In case of illness, the Corissia Hotels have made all necessary preparations to ensure that appropriate medical care can be provided quickly (doctor on site, possibilities for SARS-CoV-2 testing, coordination by private clinic in Chania / university hospital in Heraklion etc.).
- Intensive training programmes for all hotel staff by certified experts are already underway. Our hotels meet the criteria of the official health protocols as published by the Greek government and have already received the appropriate certification.
In case of cancellation of your direct booking, there are usually no fees for you at all, as long as the cancellation is made at least 15 days before your arrival, as the deposit paid will be refunded in full. If the cancellation is made in the last 2 weeks before arrival, a fee in the amount of the deposit is due. This fee does not apply in case of acute illness before the planned trip: a medical certificate with previously confirmed flight booking is sufficient.
If the reason for the cancellation is due to the current Corona pandemic (e.g. flight cancellation, entry restrictions, etc.), the cancellation of your direct hotel booking is completely free of charge until the day of arrival and any advance payments already made will be refunded.
In the case of a direct booking we offer free rebooking possibilities. This means that you can change your booking date at any time without additional charges, subject to availability.